Hardware Technical Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Nymble Full time

Nymble is a cutting-edge startup revolutionizing home cooking with AI-powered robots. As a Hardware Technical Support Specialist, you'll be at the forefront of our customer support efforts, working closely with our customer success team to deliver exceptional user experiences.

Key Responsibilities:

  • Collaborate with the customer success team to provide top-notch support.
  • Diagnose and troubleshoot complex technical issues with precision and efficiency.
  • Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
  • Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
  • Recreate and test field issues to ensure accurate problem identification and resolution.

Requirements:

  • Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
  • Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
  • Strong understanding of fundamental electronics principles.
  • Proven experience in diagnosing and troubleshooting electronic products.
  • Proficiency in using Microsoft Office suite.
  • Ability to work in rotational US shift timings (Between 10pm IST to 12pm IST).

What Sets You Apart:

  • Problem-Solving Prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
  • Communication Skills: You can explain technical concepts clearly to both technical and non-technical audiences.
  • Attention to Detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
  • Customer-Centric Mindset: You're passionate about providing exceptional support and enhancing user satisfaction.

Working at Nymble:

  • Our mission is to make cooking easier and more enjoyable for everyone.
  • We're committed to delivering exceptional user experiences.
  • We're a fast-growing startup with a talented team.


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