Hardware Technical Support Specialist
3 weeks ago
Nymble is a cutting-edge startup revolutionizing home cooking with AI-powered robots. As a Hardware Technical Support Specialist, you'll be at the forefront of our customer support efforts, working closely with our customer success team to deliver exceptional user experiences.
Key Responsibilities:
- Collaborate with the customer success team to provide top-notch support.
- Diagnose and troubleshoot complex technical issues with precision and efficiency.
- Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
- Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
- Recreate and test field issues to ensure accurate problem identification and resolution.
Requirements:
- Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
- Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
- Strong understanding of fundamental electronics principles.
- Proven experience in diagnosing and troubleshooting electronic products.
- Proficiency in using Microsoft Office suite.
- Ability to work in rotational US shift timings (Between 10pm IST to 12pm IST).
What Sets You Apart:
- Problem-Solving Prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
- Communication Skills: You can explain technical concepts clearly to both technical and non-technical audiences.
- Attention to Detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
- Customer-Centric Mindset: You're passionate about providing exceptional support and enhancing user satisfaction.
Working at Nymble:
- Our mission is to make cooking easier and more enjoyable for everyone.
- We're committed to delivering exceptional user experiences.
- We're a fast-growing startup with a talented team.
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