Indore Customer Support Voice Representative

4 weeks ago


Indore, Madhya Pradesh, India Sana Search International Full time

Job Summary:

We are seeking an experienced International Voice Customer Care Representative to join our team at Sana Search International. As a customer-centric professional, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service through phone, email, and other communication channels
  • Resolve customer complaints and issues in a fair and timely manner
  • Work collaboratively with other team members to achieve customer satisfaction goals
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Excellent verbal and written communication skills
  • Ability to multitask and handle multiple customer interactions simultaneously
  • Basic computer skills and familiarity with smartphone applications

Working Hours:

5.5 days per week, 9.5 hours per day, with rotational shifts and week offs. Majorly night shifts.

Salary and Benefits:

Full-time salary: 35,000

Language: English (Required)

Requirements:

Excellent command over English

Freshers are also welcome.



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