Guest Service Manager
4 weeks ago
At Hotel Infiniti, we are seeking a skilled Guest Relation Executive to manage our reservation desk and create exceptional guest experiences. As a key member of our hospitality team, you will be responsible for delivering personalized service, resolving guest complaints, and maintaining a high level of customer satisfaction.
Key Responsibilities:
1. Manage the reservation desk and ensure seamless guest check-in and check-out processes.
2. Provide exceptional customer service and respond to guest inquiries and complaints in a timely and professional manner.
3. Collaborate with the hotel team to resolve guest issues and maintain a positive reputation.
4. Analyze guest feedback and make recommendations for process improvements.
Requirements:
- 2+ years of experience in hospitality or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain confidentiality.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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