AV Technical Specialist
3 weeks ago
Job Summary:
Requirements:
- 2+ years of experience in the AV/IT industry
- Experience with Control Systems, Audio, Video, Digital Signage, IT and/or Teleconferencing technologies
Responsibilities:
The AV Technical Specialist will be responsible for providing in-depth support and troubleshooting for clients, technicians, and subcontractors. This includes receiving and tracking technical escalations, determining required next steps for resolution, and providing second-tier support for incidents. Additionally, the AV Technical Specialist will provide technical subject matter expertise for high-profile clients, submit content for the service knowledge base, and complete technician site visit checkout activities via phone.
Key Qualifications:
Education/Certifications:
- High School Diploma or GED
- Associates or Bachelor's Degree (preferred)
- Certifications pertinent to technology area(s) of expertise (preferred)
Required Knowledge, Experience and Skills:
- Advanced level troubleshooting skills specific to technology area(s) of expertise
- Understanding of Network protocols and best practices
- Process-oriented
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