ServiceNow Leader

2 days ago


Bengaluru, Karnataka, India Plat4mation Full time

About Us



At Plat4mation, we are dedicated to making work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations.



Salary and Benefits

We offer a competitive salary of ₹12,00,000 per annum, along with a provident fund, holiday allowance (24 days for a full-time contract + 10 National Holidays), PF scheme, employee/family group insurance, modern laptop, internet, transportation, and phone allowance.



Job Description

Job Title: ServiceNow Leader



As a ServiceNow Leader at Plat4mation, you will be responsible for delivering high-quality solutions, contributing to customer success, and the development of the entity. You will demonstrate ownership of assigned work and lead teams, manage support contracts, and deliver projects throughout their lifecycle.




  • Demonstrate ownership of assigned work and lead teams.
  • Manage Support contract and delivery of projects throughout life cycle.
  • Leading a medium-large size team of consultants.
  • Seek to continuously improve team efficiency and customer satisfaction.
  • Assist client in their success path and building road map.
  • Effectively manage and collaborate closely with business requester and internal stakeholders.
  • Contribute and encourage internal knowledge sharing and asset generation within team.
  • Come up with innovative ideas and solutions to ensure cost effectiveness.
  • Lead cross-functional and technical discussions and decision making.
  • Monitor and meet the KPIs
  • Support growth of Junior colleagues by knowledge sharing and trainings.
  • Contribute and work together with different project and delivery team within same business unit ensuring customer success.
  • Ensure high utilization and motivation among team members.
  • Lead Service Management meetings with clients and create Service delivery reports.


Required Skills and Qualifications

Education: Bachelor's degree in computer science or related experience.



Experience: A minimum of 7+ years of experience in consulting, client-facing, or team handling/leading roles.



Language skills: Fluent English required.



Required certificates: ITIL, ServiceNow CSA, ServiceNow CIS



Leadership

You will lead functional teams or projects with moderate resource requirements, risk, and/or complexity. You will motivate teams to take initiatives and care about personal development of the individual team members. You will act as a mentor for colleagues with less experience.




  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
  • Motivates teams to take initiatives and care about personal development of the individual team members.
  • Acts as a mentor for colleagues with less experience.
  • Defines personal goals & takes action to achieve goals.
  • Explains goals, rationale & responsibilities to others. Challenges others to provide input.
  • Is open for team input. Pays attention to the concerns and constraints of team members.
  • Plans and manages the team. Distributes the tasks and roles based on experiences and effectiveness.
  • Encourages teams to perform above expectations and creates a sense of unity and happiness.
  • Coaching of individual team members.


Problem Solving

You will lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.




  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.


Interpersonal Skills

You will communicate difficult concepts and negotiate with others to adopt a different point of view.




  • Communicates difficult concepts and negotiates with others to adopt a different point of view.


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