Cloud Platform Support Specialist
2 days ago
We are seeking a skilled and experienced Technical Analyst to support our Relativity and RelOne platforms at Apptad Inc. in India.
As a key member of our team, you will be responsible for ensuring the optimal performance and availability of our Cloud-based systems, particularly on Azure. Your expertise in Linux, ServiceNow, and Windows environments will be essential in troubleshooting and resolving issues across multiple platforms.
The ideal candidate should possess strong knowledge and hands-on experience with Relativity and RelOne platforms, as well as proficiency in managing cloud-based systems, including deployment, scaling, and troubleshooting. Experience with ServiceNow for incident management and platform integration is also highly valued.
In this role, you will work closely with cross-functional teams to ensure seamless integration and operation of our platforms. You will assist in configuration, setup, and maintenance of systems and applications running on these platforms, and provide technical support and training to users when necessary.
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.
Key Responsibilities:
- Manage and support Relativity and RelOne platforms, ensuring high availability and performance.
- Administer Cloud environments, specifically on Azure, for platform hosting and scaling.
- Troubleshoot and resolve issues across multiple platforms, including Linux and Windows environments.
- Support and integrate ServiceNow for service management tasks.
- Collaborate with cross-functional teams to ensure seamless integration and operation of platforms.
- Assist in configuration, setup, and maintenance of systems and applications running on these platforms.
- Provide technical support and training to users when necessary.
Required Skills & Experience:
- Strong knowledge and hands-on experience with Relativity and RelOne platforms.
- Cloud (Azure): Proficiency in managing cloud-based systems, including deployment, scaling, and troubleshooting.
- Linux (Competent): Solid understanding of Linux operating systems for troubleshooting and maintenance tasks.
- ServiceNow (Competent): Experience with ServiceNow for incident management and platform integration.
- Windows (Competent): Knowledge of Windows environments for configuration and support.
Preferred Qualifications:
- Experience with additional cloud platforms or enterprise tools is a plus.
- Certifications in relevant technologies (Azure, Linux, ServiceNow, etc.) will be an advantage.
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