Senior Speech Analytics Solutions Developer
3 days ago
Company Overview: Ridgehead Software is a leading company in software development and integration for the BPO and call center community. We are committed to leveraging cutting-edge technology to enhance our operations and customer experience.
Job Summary: We are seeking an experienced Senior Speech Analytics Solutions Developer with expertise in the Nexidia toolset to build, extract data, create queries, set tracking and flags, and modify existing structures to ensure the optimal functionality of our speech analytics systems.
About This Role:
- We will be looking to you to develop and maintain speech analytics solutions using the Nexidia toolset.
- You will be responsible for extracting, analyzing, and interpreting complex data sets from various sources.
- Your task will be to design and build custom queries to meet specific business needs.
- You will set up and manage tracking mechanisms and flags within the Nexidia environment.
- Furthermore, you will modify and optimize existing analytics structures to improve performance and accuracy.
- Additionally, you will collaborate with cross-functional teams to integrate speech analytics with other business systems.
- You will provide ongoing support and troubleshooting for speech analytics applications.
- You will document processes and create user guides for internal stakeholders.
- Lastly, you will stay up-to-date with the latest advancements in speech analytics and the Nexidia toolset.
Qualifications:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in using the Nexidia toolset for speech analytics.
- Strong skills in data extraction, query building, and analytics.
- Experience in setting up and managing tracking and flags within Nexidia.
- Proficiency in modifying and optimizing existing analytics structures.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Ability to work independently and manage multiple tasks simultaneously.
Salary Estimate: The estimated salary range for this role is $85,000 - $115,000 per year, depending on qualifications and experience.
Why Ridgehead Software? We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit, and business need. We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
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