Knowledge Management Specialist
3 weeks ago
We are seeking a highly motivated and experienced Knowledge Management Specialist to join our team at Cloudera. This is an exciting opportunity for a skilled professional to drive the creation and maintenance of high-quality content within our Customer Support Knowledge Base.
About UsCloudera empowers people to transform complex data into clear and actionable insights. As the preferred data partner for top companies in almost every industry, we're committed to delivering digital transformation solutions that meet the evolving needs of our customers.
Job DescriptionThe ideal candidate will have 3-5+ years of experience in knowledge management or technical writing, with excellent writing, documentation, and presentation skills. Strong communication and teamwork abilities are essential, as well as a passion for producing top-quality written content.
Key Responsibilities:- Review, edit, and publish knowledge base articles on a daily basis to ensure completeness, style, and accuracy
- Ensure content adheres to quality standards and review reports for analysis and improvement
- Identify content gaps and actively work on closing them
- Review and approve customer-facing support videos and collaborate with support members
- Drive content reuse by identifying and promoting existing technical content
- Bachelor's degree in IT/English/Journalism or equivalent experience
- Excellent writing, documentation, and presentation skills
- Awareness of knowledge base concepts or KCS methodology (a plus)
- Certification in Technical Writing or Instructional Design (an added advantage)
- Knowledge of HTML and web concepts (a plus)
- Generous PTO policy
- Flexible WFH policy
- Mental & physical wellness programs
- Phone and internet reimbursement program
- Access to continued career development
- Comprehensive benefits and competitive packages
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