Data Analyst Position in Hyderabad

1 week ago


Hyderabad, Telangana, India HCLTech Full time

Job Title: Data Analyst Position in Hyderabad

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About HCLTech

HCLTech is a leading IT services company that provides innovative solutions to clients across the globe.

Job Description

We are seeking an experienced Data Analyst to join our team in Hyderabad. As a Data Analyst, you will be responsible for monitoring key performance indicators (KPIs) for scaled operations using reports and performance dashboards.

You will conduct root cause analysis (RCA) and provide insights for performance improvements, manage service level agreement (SLA) performance, and trigger next best actions (NBAs) to meet business objectives.

Key Responsibilities

  • Track real-time performance data and identify gaps.
  • Escalate issues and provide detailed reports to stakeholders.
  • Measure and report SLA adherence across teams.

Requirements

To be successful as a Data Analyst, you will require 3+ years of customer service experience in a Command Center or related environment.

You should have proficiency in data analytics, visualization, and reporting, as well as strong technical and organizational skills, including multitasking across software applications.

Salary and Benefits

The estimated salary for this position is ₹850,000 - ₹1,050,000 per annum, depending on experience.

Other benefits include rotational shift timings, cab facility, and employment type: full-time.



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