Digital Operations Specialist

2 weeks ago


Pune, Maharashtra, India exl Full time

Job Overview

This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional results.

We are seeking a highly skilled Digital Operations Specialist to join our team at EXL, where you will play a critical role in ensuring the quality and performance of our digital operations.

Key Responsibilities:

  • To work closely with the team to ensure that all tasks are completed within the quoted timescales, maintaining high standards of quality and productivity.
  • To comprehend and act upon instructions received from stakeholders, exercising sound judgment and discretion when required.
  • To identify and escalate issues promptly, taking proactive steps to mitigate any potential impact on our operations.
  • To develop and implement efficient processes to enhance our clients' online experience, exceeding their expectations in terms of performance and presentation.
  • To maintain accurate records of individual performance metrics, including quality and operational statistics.
  • To adhere to our attendance policy and break schedules, contributing to a positive and productive work environment.
  • To uphold our company's policies and procedures, demonstrating a commitment to excellence and integrity in all aspects of your work.

Required Skills and Qualifications:

  • Proficiency in MS Excel, with the ability to analyze complex data and provide actionable insights.
  • Excellent written and spoken communication skills, with the ability to articulate complex ideas clearly and concisely.
  • A customer-focused mindset, with a passion for delivering exceptional results and exceeding client expectations.
  • Ability to work under pressure, prioritizing tasks effectively and managing multiple projects simultaneously.
  • Strong computer literacy, with excellent keyboard skills and the ability to multitask with ease.
  • HSC or relevant degree, demonstrating a solid foundation in business administration or a related field.

Compensation and Benefits:

We offer a competitive salary package, with an estimated annual salary range of $60,000-$80,000, commensurate with experience and qualifications. Additionally, we provide a comprehensive benefits program, including health insurance, retirement plans, and paid time off, to support your overall well-being and career growth.



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