Relocation Operations Manager
1 week ago
Graebel Companies Inc. is seeking a seasoned relocation expert to fill the role of Relocation Operations Manager - Executive Team Lead.
About UsWe are a global leader in relocation services, dedicated to delivering exceptional experiences for our clients and their employees.
Job SummaryThe Relocation Operations Manager - Executive Team Lead will oversee the relocation team, ensuring seamless execution of relocation projects while fostering strong relationships with clients and stakeholders.
Primary Responsibilities:- Hiring, training, mentoring, and performance management of the relocation team, focusing on efficiency and continuous improvement.
- Problem resolution and service recovery, including customer escalations, day-to-day issue resolution, and development of action plans to meet service level requirements.
- Client retention through high-quality service delivery and effective relationships.
- Data integrity and accuracy of client reporting, maintaining consistent data entry standards and processes.
- Supporting process refinements and Operational Excellence initiatives, driving innovation and associate job satisfaction.
To be successful in this role, you will need:
- A bachelor's degree in a related field or equivalent experience.
- Minimum 5 years of experience in relocation operations, with a proven track record of success.
- Strong leadership and problem-solving skills, with the ability to drive results and build high-performing teams.
- Excellent communication and interpersonal skills, with the ability to engage with clients, stakeholders, and team members at all levels.
The estimated salary range for this position is $85,000 - $110,000 per year, depending on location and experience.
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