Relocation Operations Manager

1 week ago


Bengaluru, Karnataka, India Graebel Companies Inc. Full time

Graebel Companies Inc. is seeking a seasoned relocation expert to fill the role of Relocation Operations Manager - Executive Team Lead.

About Us

We are a global leader in relocation services, dedicated to delivering exceptional experiences for our clients and their employees.

Job Summary

The Relocation Operations Manager - Executive Team Lead will oversee the relocation team, ensuring seamless execution of relocation projects while fostering strong relationships with clients and stakeholders.

Primary Responsibilities:
  • Hiring, training, mentoring, and performance management of the relocation team, focusing on efficiency and continuous improvement.
  • Problem resolution and service recovery, including customer escalations, day-to-day issue resolution, and development of action plans to meet service level requirements.
  • Client retention through high-quality service delivery and effective relationships.
  • Data integrity and accuracy of client reporting, maintaining consistent data entry standards and processes.
  • Supporting process refinements and Operational Excellence initiatives, driving innovation and associate job satisfaction.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a related field or equivalent experience.
  • Minimum 5 years of experience in relocation operations, with a proven track record of success.
  • Strong leadership and problem-solving skills, with the ability to drive results and build high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to engage with clients, stakeholders, and team members at all levels.
Salary

The estimated salary range for this position is $85,000 - $110,000 per year, depending on location and experience.



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