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Senior Business Analyst

1 month ago

Chennai, Tamil Nadu, India Yubi Group Full time

Job Summary

We are seeking a highly skilled Senior Business Analyst to join our team at Yubi Group. As a key member of our implementation team, you will be responsible for understanding the Yubi platform and its various debt transaction features.

Key Responsibilities

  1. Develop a deep understanding of the Yubi platform and its debt transaction capabilities.
  2. Collaborate with cross-functional teams to identify and implement new features and improvements.
  3. Design and deliver implementation workshops for new customers onboarding.
  4. Work closely with customers to understand their specific policies and protocols.
  5. Define configuration workflows and educate customers on using the Yubi platform.
  6. Utilize Yubi's low-code setup to enable interaction touchpoints.
  7. Identify and escalate functional gaps to the product management team.
  8. Document customer configuration workflows and interaction touchpoints.
  9. Conduct end-to-end UAT for customers to ensure technical and functional aspects are covered.
  10. Handover and train Yubi's operations team to handle regular operations.
  11. Manage functional and technical tasks using Jira.
  12. Lead a team of 35 members to handle a group of customers for a given debt transaction product.

Qualifications

  • 36 years of experience with a Bachelor's degree in Computer Science, Information Technology, or related field. MBA is a plus.
  • Proven experience as a Business Analyst in a product-focused role, preferably with a lending background.
  • Strong analytical skills with the ability to gather, analyze, and interpret complex data and user feedback.
  • Excellent communication skills with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders at all levels.
  • Proficiency in tools and techniques for analysis, documentation, and collaboration (e.g., JIRA, Confluence, Microsoft Excel, Word).
  • Experience with data analysis tools and techniques (e.g., SQL, Tableau) is a plus.