ATM Support Specialist
1 month ago
About the Role:
We are seeking a highly skilled ATM Support Analyst to join our team. As an ATM Support Analyst, you will be responsible for providing technical support and troubleshooting for our ATM systems.
Key Responsibilities:
- Accepting client requests and coordinating with clients to obtain necessary data and requirements.
- Performing pre-live tasks, including network and database configurations.
- Managing system configurations and loads related to ATM software.
- Reporting, tracking, and managing software tickets and projects.
- Resolving data, configuration, and internal network issues that affect ATM systems.
- Ensuring tasks and projects are completed on time.
Requirements:
- Knowledge of banking products and services.
- Experience with switching technology, ISO standards, cards and payments, authorization, and settlement concepts.
- Hands-on experience with ATM/CRM/BNA systems.
- Knowledge of ATM terminals from NCR, Wincor, Okie, and Hitachi.
- Understanding of client-server models.
- Experience with ATM screen flows, states, and NDC/DDC protocols.
- Experience with EFT switches and HP nonstop Tandem-TAL/TACL.
What We Offer:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A broad range of professional education and personal development possibilities.
- A competitive salary and benefits.
- A variety of career development tools, resources, and opportunities.
Privacy Statement:
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Sourcing Model:
Recruitment at FIS works primarily on a direct sourcing model.
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