Learning and Development Manager

4 weeks ago

Chennai, Tamil Nadu, India NOVOTEL Full time
Job Description

We are seeking a highly skilled Learning and Development Manager to join our team at NOVOTEL. The successful candidate will be responsible for monitoring and analyzing staff training needs, overseeing and implementing all brand-specific, corporate, hotel, and departmental training programs.

Key Responsibilities:
  • Conducting training needs analysis for the hotel twice a year
  • Creation, implementation, and facilitation of a hotel training plan and budget that is aligned with the hotel's goals and strategic plan
  • Initiating, coordinating, executing, and following up on all training activities within the hotel
  • Ensuring coordination and delivery of training programs of all internal providers
  • Championing company-provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
  • Assisting each department in developing quality introductory and ongoing departmental training plans and learning activities; maintaining active follow-up through on-going coaching, guidance, and support of junior-, mid-level-, and senior leaders
  • Providing support and development of departmental trainers as required
  • Designing and implementing effective processes and tools for learning evaluation and reporting
  • Actively initiating relationships and partnerships with industry associations, external training companies, and academic counsels related to the hospitality industry
  • Negotiating, overseeing, and following up on learning facilitated by external providers
  • Updating training information, maintaining accurate records of activities and participant information
  • Maintaining an ongoing training calendar to ensure learning resources and opportunities are maximized
  • Preparing monthly forecasts of training-related expenses
  • Participating in regional meetings/workshops and ensuring such activities are rolled out as required in the hotel
  • Developing and managing a central internal resource library of videos/books/magazines that can be utilized by all colleagues
  • Developing and conducting trainings to build a base of internal quality assessors
  • To design and implement succession planning frameworks for all departments
  • Developing and implementing organizational improvement strategies to drive Employee Engagement
Requirements:
  • Degree in Hotel/Human Resources Management or its equivalent
  • Certificate or Diploma in L&D practice
  • Working knowledge of Excel, MS Word, PowerPoint & Publisher
  • Minimum 3 – 5 years Learning & Development experience in the Hospitality Industry
  • Solid communication skills, both written & verbal
  • A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
  • Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
  • Strong organizational skills, works well on their own, able to set and meet deadlines with quality results

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