Team Lead
3 weeks ago
About Saaki Argus & Averil Consulting
A leading US Mortgage organization seeks a seasoned Team Lead to oversee and manage a team of customer service representatives.
Key Responsibilities:
- Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.
- Lead and manage a Voice Team of US Mortgage Originations, ensuring high service quality and operational efficiency.
- Establish clear team goals aligned with departmental and company objectives.
- Monitor team performance regularly, offering feedback and coaching to enhance individual and team effectiveness.
- Design and execute training programs to improve team members' skills in managing chat and voice interactions.
Requirements:
- 4+ years of experience in customer service or a related field.
- US Mortgage Originations experience.
- Ability to communicate effectively and participate in virtual or in-person meetings.
Additional Information:
- This position is primarily a sedentary position performed in an office setting.
- The role involves movement such as sitting, standing, walking, and light lifting.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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