Ad Operations Performance Manager
2 days ago
PubMatic seeks a skilled Ad Operations Performance Manager to support the day-to-day management of mid-market publisher clients.
About PubMaticPubMatic is a leading provider of digital advertising technology, offering a comprehensive suite of solutions for publishers and advertisers.
Job DescriptionThis role requires a unique blend of ad operations knowledge, technical expertise, and strong communication skills. The ideal candidate will possess 2+ years of experience in ad-tech, with a deep understanding of header bidding, ORTB protocol, RTB/PMP, and ad networks.
The successful candidate will be responsible for managing publisher account setup, maintaining mid-market accounts on the PubMatic system, and ensuring timely execution of technical integrations. They will deliver excellent customer service and support within defined SLAs to publishers via ticketing tools, troubleshooting, and resolving issues reported by publishers.
In addition, they will work closely with internal teams, including sales, marketing, business development, product management, and engineering to deliver customized implementation plans to select clients. This role is to provide support to Mid-Market US regional accounts.
Key Responsibilities:- Manage publisher account setup and maintain mid-market accounts on the PubMatic system.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels.
- Proactive in optimizing the publisher accounts and providing timely feedback to customers to increase yield.
- Work with internal teams to deliver customized implementation plans to select clients.
The ideal candidate should have 2+ years of ad-tech experience, adequate knowledge in header bidding, ORTB protocol, RTB/PMP, and ad networks. Prior experience of working with SSP's, Custom Prebid Wrappers, and various ad formats/ad platforms is a plus.
Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance. Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other database tools is a plus.
Experience using complex datasets to track performance trends, identify anomalies, and their root causes. Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
BenefitsPubMatic offers a competitive salary range of $120,000 - $180,000 per year, depending on experience. In addition, employees receive a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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