Customer Success Operations Specialist

2 days ago


Gurgaon, Haryana, India VMock Full time
Overview

VMock is a cutting-edge AI-powered career guidance platform that empowers students and professionals across the globe. We're seeking a talented Customer Success Operations Specialist to join our team.


About the Role

This role is a critical part of our customer success team, focusing on delivering exceptional service to our clients. You will work closely with account managers to manage communication with partner institutions, support data-driven decision making, and drive client satisfaction.


Key Responsibilities
  • Manage communication with partner institutions across the globe in collaboration with account managers.
  • Support account managers on calls to document all relevant information and understand client expectations.
  • Responsible for driving client satisfaction through timely resolution of queries via email.
  • Develop and maintain accurate and up-to-date dashboards to track key account metrics.
  • Forecast and track key account metrics to derive valuable insights.
  • Collaborate with the core team to create engaging presentations and reports for clients.

Requirements
  • An undergraduate degree from top-tier Delhi University colleges.
  • Excellent analytical skills to work with large amounts of data and prepare it for machine learning algorithms.
  • Exceptional written and verbal communication skills to develop content and interact with high-end audiences.
  • Strong business acumen with a deep understanding of business concepts.
  • Proficiency in word processing, spreadsheets (Excel), and PowerPoint.
  • Ability to work with minimal supervision within a team with a high level of individual initiative.

Benefits

We offer a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, and a comprehensive benefits package including medical insurance, retirement savings plan, and generous paid time off.


About Us

VMock is an equal opportunity employer committed to diversity, equity, and inclusion. We have offices in Gurugram and Chicago and are proud to be an affirmative action employer. Follow us on our website and LinkedIn page to learn more about our company culture and values.



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