Lead Billing Specialist and Operations Coordinator
1 week ago
We are seeking an experienced Billing Specialist to join our team at Tata Consultancy Services. As a Billing Specialist, you will play a crucial role in ensuring the smooth operation of our billing processes.
Responsibilities:- Contract Setup and Invoicing: Establish contracts with clients and ensure timely invoicing for services rendered.
- Customer Support: Respond promptly to internal queries regarding invoices and provide exceptional customer service to maintain high client satisfaction levels.
- Process Improvement: Collaborate with operations to escalate client cases related to invoices and contribute to process innovations that enhance efficiency.
- Subject Matter Expertise: Develop and maintain expertise in external billing processes and procedures.
- Communication Skills: Act with professionalism and diplomacy when communicating with customers, providing clear and concise information as required.
- Problem-Solving Abilities: Resolve complex billing-related issues and questions efficiently and effectively.
Tata Consultancy Services (TCS) is a global IT and business solutions leader with a presence in 55 countries, a footprint on 6 continents, and a revenue of USD 27.9 billion (2022-23). We offer services across various domains and horizontals, including Financial and Accounting, Supply Chain Management, Customer Interaction Management, and Human Resource Outsourcing.
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