Strategic Growth Advisor
3 weeks ago
At Shipsy, we are on a mission to revolutionize the logistics industry through innovative solutions. As a Growth Consultant, you will play a crucial role in driving customer success and growth across our client base.
Key Responsibilities:
Client Engagement & Relationship Building:
- Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.
- Understand client objectives and align them with our product solutions to drive their success.
Growth Strategy & Consulting:
- Work closely with clients to analyze their current usage and recommend strategies to expand value and drive adoption across their organization.
- Help clients discover new use cases to maximize their ROI.
Customer Success Management:
- Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions.
- Regularly review account performance metrics and KPIs to ensure the client's goals are met.
Upselling & Cross-Selling Opportunities:
- Identify and execute upselling and cross-selling opportunities by presenting relevant features and offerings that align with customer goals.
- Collaborate with sales teams to support contract renewals and expansion opportunities.
Data-Driven Insights:
- Leverage data to provide actionable insights to customers.
- Monitor and report on key metrics such as product adoption, engagement levels, and churn risk.
- Suggest improvements or changes based on the analysis.
Customer Training & Enablement:
- Provide clients with training and resources to ensure they understand and can fully utilize the product.
- Develop customized learning paths and onboarding plans to accelerate time-to-value.
Issue Resolution & Support:
- Work closely with support teams to ensure timely resolution of any technical or business issues that arise.
- Maintain ownership of escalated issues until they are resolved to the client's satisfaction.
Customer Feedback Loop:
- Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.
Requirements for this role include:
- Good first principle thinker.
- Bachelor's degree in Business, Marketing, Sales, or a related field; Master's degree is a plus.
- 3+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS, or tech-driven company.
- Proven experience in building and maintaining strong client relationships in the logistics/supply chain industry is a must.
- Experience in managing multiple client accounts and working in a collaborative environment.
- Familiarity with CRM tools and customer success platforms.
- Ability to work independently and manage time effectively.
Join our team at Shipsy and contribute to shaping the future of logistics technology
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