Strategic Growth Advisor

3 weeks ago


Gurgaon, Haryana, India Shipsy Full time

At Shipsy, we are on a mission to revolutionize the logistics industry through innovative solutions. As a Growth Consultant, you will play a crucial role in driving customer success and growth across our client base.



Key Responsibilities:

Client Engagement & Relationship Building:

  • Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.
  • Understand client objectives and align them with our product solutions to drive their success.


Growth Strategy & Consulting:

  • Work closely with clients to analyze their current usage and recommend strategies to expand value and drive adoption across their organization.
  • Help clients discover new use cases to maximize their ROI.


Customer Success Management:

  • Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions.
  • Regularly review account performance metrics and KPIs to ensure the client's goals are met.


Upselling & Cross-Selling Opportunities:

  • Identify and execute upselling and cross-selling opportunities by presenting relevant features and offerings that align with customer goals.
  • Collaborate with sales teams to support contract renewals and expansion opportunities.


Data-Driven Insights:

  • Leverage data to provide actionable insights to customers.
  • Monitor and report on key metrics such as product adoption, engagement levels, and churn risk.
  • Suggest improvements or changes based on the analysis.


Customer Training & Enablement:

  • Provide clients with training and resources to ensure they understand and can fully utilize the product.
  • Develop customized learning paths and onboarding plans to accelerate time-to-value.


Issue Resolution & Support:

  • Work closely with support teams to ensure timely resolution of any technical or business issues that arise.
  • Maintain ownership of escalated issues until they are resolved to the client's satisfaction.


Customer Feedback Loop:

  • Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.


Requirements for this role include:


  • Good first principle thinker.
  • Bachelor's degree in Business, Marketing, Sales, or a related field; Master's degree is a plus.
  • 3+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS, or tech-driven company.
  • Proven experience in building and maintaining strong client relationships in the logistics/supply chain industry is a must.
  • Experience in managing multiple client accounts and working in a collaborative environment.
  • Familiarity with CRM tools and customer success platforms.
  • Ability to work independently and manage time effectively.


Join our team at Shipsy and contribute to shaping the future of logistics technology

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