Monetary Loss Prevention Senior Analyst

2 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time
About Etraveli Group

Etraveli Group is the leading company for tech solutions and fulfillment capabilities in the online sales of flights. We aim to simplify travel by connecting millions of flights and travelers across the globe, from search and selection to trip completion.

We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Our partnerships include strategic collaborations with companies like Skyscanner, Google Flights, TUI, etc.

Job Overview

This role is part of our Customer Services Quality department based in Mumbai. As a Monetary Loss Prevention Specialist, you will be responsible for analyzing data to identify errors that could negatively affect customer experience or result in financial losses.

Responsibilities:
  • Analyze transactions that have caused retail losses
  • Identify error trends and conduct detailed analysis
  • Detect recurring errors and propose optimizations
  • Provide constructive feedback to relevant teams
  • Collaborate with other teams to drive improvements
  • Foster effective cross-departmental cooperation
Requirements:
  • Minimum 4-5 years of experience in the Online Travel Agency and Airline industry
  • Previous experience in Quality is an asset
  • A university degree in Hospitality and Tourism Management or Business Administration is preferred
  • Excellent knowledge of GDS systems (Amadeus, Sabre, Galileo)
  • Hands-on experience with NDC, LCC, and BSP systems
  • Proficiency in processing ticket issuance, re-issuance, and refunds
  • Proven experience in reading and interpreting airline fare rules
  • Experience with KPIs and deadlines
Salary Range:

Based on your expertise and location, we estimate a salary range of ₹1,200,000 - ₹1,800,000 per annum.



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