Technical Support Specialist

2 weeks ago

Banga Rural, India ConsultBae India Private limited Full time
Job Overview

We are seeking an experienced Technical Support Specialist to join our team at ConsultBae India Private Limited. The successful candidate will play a vital role in providing technical assistance and support to internal and external stakeholders.

Estimated Salary: ₹25,000 - ₹40,000 per monthKey Responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, via phone, or electronically.
  • Offer technical guidance and solutions to address technical issues.
  • Install, modify, and repair computer hardware and software.
  • Diagnose and resolve technical hardware and software issues.
  • Collaborate with the IT team to ensure seamless delivery of technical services.
  • Document and track technical issues to ensure timely resolution.
  • Train other staff members on new technologies and software applications.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Provide accurate information about software and hardware, including specifications and pricing.
  • Contribute to the development of technical support documentation and knowledge base.
  • Conduct regular follow-ups with clients to ensure their technical issues are resolved to their satisfaction.
  • Maintain a high level of customer satisfaction through proactive communication and precise solutions.
  • Stay updated with technological advancements and industry trends to enhance technical knowledge.
Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven work experience as a Technical Support Specialist or similar role.
  • Demonstrated proficiency in troubleshooting and providing support for technical issues.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize and manage several open issues at one time.
  • Solid understanding of networking and security principles.
  • Familiarity with remote desktop applications and help desk software.
  • Certification in relevant technologies (e.g., Microsoft Certified Systems Administrator).
  • Experience in customer service and support, preferably in a technical environment.
  • Proactive attitude and the ability to take ownership of issues from start to finish.
  • Exceptional interpersonal skills and a customer-oriented approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Attention to detail and a meticulous approach to problem-solving.
  • Adaptability to new technologies and changing environments.

This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply.

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