Dynamic Cafe Operations Lead
2 weeks ago
The HRhelpdesk is seeking an experienced and innovative Dynamic Cafe Operations Lead to oversee the day-to-day operations of our café in Delhi/Gurgaon.
This role offers a unique opportunity to combine expertise in cafe management with a passion for corporate social responsibility (CSR).
About the RoleWe are looking for a skilled leader who can foster a community-oriented atmosphere, lead a team, and ensure operational excellence.
- Operational Excellence
- Ensure seamless customer experience through efficient daily operations.
- Maintain inventory and manage timely procurement of supplies.
- Enforce health, hygiene, and safety standards in compliance with regulations.
- Recruit, train, and supervise staff, promoting a positive work environment.
- Conduct regular team meetings and performance reviews.
- Foster alignment with company values, including CSR initiatives.
- Demonstrate exceptional customer service skills and address customer queries or complaints effectively.
- Develop strategies to increase footfall and enhance customer retention.
- Develop and integrate CSR activities into daily cafe operations.
- Promote social causes through partnerships with local organizations.
- Organize events and workshops to enhance the cafe's community presence.
- Monitor budgets, control costs, and ensure profitability.
- Analyze sales data to inform strategic decisions.
- Provide timely reporting of financial and operational metrics to the management team.
Candidates should possess:
- A minimum of 3 years' experience in cafe or restaurant management.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- A passion for hospitality and commitment to social responsibility.
- Proficiency in restaurant management software and basic financial analysis.
We provide:
- A competitive salary: ₹250,000 - ₹300,000 per annum.
- An opportunity to work with a socially conscious organization.
- A dynamic work environment with growth opportunities.
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