Principal Configuration Professional

1 week ago


Delhi, Delhi, India TransPerfect Full time

We are seeking a highly skilled Configuration Specialist II to join our team at TransPerfect. This role will provide application support to end-users by performing tasks requested by the requester, analyzing requirements, and working towards their fulfillment.

Key Responsibilities:
  • Configure workspace according to project requirements
  • Deliver exceptional service and support to end-users using an online Service Desk ticketing system
  • Interact with requesters (internal, client) to provide and process information in response to received queries, concerns, or requests
  • Perform quality checks of configuration settings following standard processes
  • Identify and escalate priority, quality testing issues to appropriate resources, teams, as applicable
  • Accurately process and record communication on the Service Desk ticketing tool
  • Assist Configuration Specialist I with complex tasks and queries
Requirements:
  • Good written and spoken communication skills in English
  • Strong analytical skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Good knowledge about computer fundamentals, web applications, and browsers
Preferred Qualifications:
  • One year of IT service desk/help desk/technical support/US customer support experience
  • Electronic Trial Master File (eTMF), Shared Workspace (SWS), and Document Management System (DMS) experience
  • Experience in the Life Sciences industry (pharmaceutical, biotechnology, or CRO experience preferred)

The estimated salary for this position is $85,000 - $110,000 per annum, depending on location and experience.



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