IT Solutions Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Mayfair Housing Full time

At Mayfair Housing, we are seeking an IT Solutions Support Specialist to support the implementation of Protegrity solutions.

This role will involve working with Protegrity and third-party products, such as operating systems, Microsoft Teams, Networking, O365 solutions, and more.

Key Responsibilities:

  • Minimum 3+ Years' Experience in IT Support
  • Understand and be able to work on Cloud technology
  • Strong knowledge of Networking Setup
  • Supporting the development team by recreating daily basis user issues
  • Hand on experience of Configure and Install various network devices and services (e.g. Router, Wi-Fi, Access point troubleshooting and configuration)
  • Anti-Virus Management (i.e. Seqrite Admin console, Mcafee Endpoint, Symantec Endpoint)
  • Mitigate risks by timely escalation as required
  • Good knowledge of backup types, configuration, and Management
  • Monitor system resource utilization, trending, and capacity planning
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Monitor the system daily and respond immediately to security or usability concerns

Required Skills:

  • Networking
  • Windows 10 and 11
  • Outlook
  • Hardware troubleshooting
  • CCTV
  • O365


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