Technical Representative
4 weeks ago
Job Title: Technical Representative - Asia Pacific Region
At Caterpillar, we're building a better world, one product at a time. As a Technical Representative in the Asia Pacific region, you'll play a critical role in ensuring our customers receive top-notch support for our Perkins 4000 Series products.
Key Responsibilities:
- Investigate and resolve field issues related to the 4000 Series engine range.
- Collaborate with IPSD product support to ensure customer satisfaction.
- Generate product health reports and RCCAs to support customer communications.
- Perform on-site re-work and repairs as necessary.
- Train in-field technicians on specific product issues.
- Collect in-field reliability information to inform Continuous Product Improvement projects.
- Provide technical support and answer customer questions.
Requirements:
- Competent technical knowledge of the 4000 Series engine range.
- Ability to travel frequently within the region.
- Good knowledge of technical training practices and procedures.
- Demonstrated ability in technical reporting and control.
Caterpillar is an Equal Opportunity Employer.
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