Technical Operations Lead-End User Computing Specialist
1 month ago
We are seeking a highly motivated and organized Technical Operations Lead-End User Computing to provide critical BAU activities in the computer health and hygiene space. The ideal candidate will implement and manage the technology infrastructure as it relates to Microsoft product suite.
Key Responsibilities- Plan and effectively coordinate work efforts, resolve issues, and ensure all initiative deliverables are met on time.
- Implement and support the systems deployed to advisors and staff.
- Assist with level 3 support escalation for complex related issues.
- Design, develop, implement, and maintain a standard end user delivery model.
- Manage the technology infrastructure as it relates to Microsoft product suite.
- Bachelor's degree or equivalent in Computer Science, Engineering, or related field.
- 5+ years of relevant end user computing experience.
- 7-10 years of engineering and integration experience with proven technical expertise in the End User Computing/Workplace Service subject matter domain.
- Strong analytical and customer service abilities.
- Ability to communicate and articulate technical information across various organizational levels.
- Strong thought leadership abilities and a highly innovative problem solver.
- Experience and knowledge of MS Power BI/Intune Reporting/MS Power Automate.
- Experience and knowledge of MS Graph.
- Experience with MS End Point Analytics.
- Previous experience with software packaging and deployments.
Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence.
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status, or any other basis prohibited by law.
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