Co-Living Operations Lead
2 days ago
Job Summary:
We are seeking a seasoned Operations Manager to oversee the day-to-day operations of our properties, ensuring seamless service delivery and high resident satisfaction.
About Us:
Uniliv is a tech-enabled premium co-living provider specializing in purpose-built student housing. With a mission to redefine the co-living experience, we manage 1000+ beds across Delhi-NCR.
Key Responsibilities:
- Manage end-to-end operations for existing and new properties, ensuring smooth workflows and efficient resource utilization.
- Supervise property managers, housekeeping, and maintenance teams.
- Develop and monitor SOPs to maintain high operational and service standards.
- Collaborate with the central kitchen and satellite kitchens to ensure consistent quality and timely delivery of F&B services.
- Monitor budgets, costs, and profitability, ensuring operations remain within financial targets.
- Implement preventive maintenance plans and manage vendor relationships.
- Handle resident escalations, feedback, and grievances to ensure high customer satisfaction (CSAT).
- Track and report key operational metrics, such as occupancy rates and expense ratios.
Qualifications:
We require a Bachelor's degree in Business Administration, Hospitality Management, or a related field. The ideal candidate will possess proven leadership and problem-solving skills, a strong understanding of operations management, including facility management, logistics, and team supervision. Proficiency in using technology and software for task management and reporting is also essential.
What We Offer:
A competitive salary of ₹12 lakhs per annum, performance-based incentives, opportunity to work with a fast-growing brand in a dynamic and innovative industry, and scope for professional growth and career advancement.
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