Expert Systems Reliability Specialist

4 weeks ago

Bengaluru, Karnataka, India Nutanix Full time

The Opportunity:

We are seeking a highly skilled Systems Reliability Engineer to join our Product Support team at Nutanix. As a Systems Reliability Engineer, you will play a critical role in driving the success of our customers through passion and teamwork.

About the Team:

Our team is a globally distributed group of passionate individuals dedicated to providing top-notch support to our customers. In the India region, the team operates from bustling tech hubs like Bangalore and Pune. Our team culture is built on the values of being hungry, humble, and honest.

Your Role:

  • Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
  • Work with our developers to identify defects and opportunities for product improvement.
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
  • Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
  • Collaborate with technology partners (VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
  • Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
  • Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.

What You Will Bring:

  • Excellent written and verbal communication skills – you're able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
  • Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
  • Professional expertise troubleshooting at least one of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
  • Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
  • Degree in Engineering or CS preferred
  • Minimum 3-11 years relative working experience
  • Fluent proficiency in English.

At Nutanix, you will find a supportive and collaborative environment that fosters continuous learning and growth, with ample benefits and a steep learning curve that will help you thrive. As part of our hybrid work setup, you will be expected to be in the office for three days a week, ensuring a blend of teamwork and flexibility. Additionally, there are no specific travel requirements for this role, allowing you to focus on your responsibilities with minimal disruption.

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