Senior Technical Operations Coordinator

4 days ago


Indore, Madhya Pradesh, India Walkover Full time

About Walkover

We are a dynamic organization seeking an experienced Senior Technical Operations Coordinator to provide exceptional support to our customers. The ideal candidate will possess strong problem-solving skills and the ability to explain technical details in a clear, concise manner.

Key Responsibilities:

  • Work collaboratively with the Technical Support Associates team to deliver high-quality support services.
  • Utilize remote desktop applications and help desk software to troubleshoot technical issues efficiently.
  • Provide timely and accurate solutions to customer queries via phone, email, or chat.
  • Escalate unresolved issues to internal teams as needed.
  • Document technical knowledge and maintain accurate records of customer interactions.

Requirements:

  • 1-2 years of experience in technical support with a proven track record of success.
  • Excellent communication and problem-solving skills.
  • Familiarity with remote desktop applications and help desk software.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.
  • A flexible work environment with opportunities for growth and professional development.
  • A collaborative team culture that values innovation and teamwork.

Join our team at Walkover and take the first step towards a rewarding career in technical operations



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