Audio Experience Specialist
2 weeks ago
We are looking for an Audio Experience Specialist to join our International Product Team at ADCI in Maharashtra, India.
Company OverviewAmazon Music is a leading audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Our mission is to bring fans closer to what they love, with curated and personalized playlists, artist livestreams, and Amazon Exclusive podcasts.
About the RoleThis role will be responsible for analyzing and improving the day-to-day experience of our customers in supported countries around the world. You will help define language-specific requirements for new features that make it easier for customers to fall in love with music.
Key Responsibilities- Customer Insights: You will derive insights from customer feedback, usage data, and external research to provide input to product managers.
- Issue Management: You will prioritize and resolve internal and external customer experience gaps, simplify complex issues, and effectively communicate to stakeholders.
- Feature Launch Support: You will work closely with global QA to understand and verify the local CX, communicate findings, and walk the fine line between speed and customer obsession.
- Editorial Support: You will consult on the desired experience, define creative solutions to delight customers, and work with editorial, content programming, and label relations.
- Benchmarking: You will benchmark our product against other internal and external providers, use findings to make recommendations, and work with product managers.
To be successful in this role, you should have:
- 2+ years of program or project management experience
- Fluency in Hindi
- Knowledge of Lean principles and DMAIC methodology (desired)
- Experience in MS Access and SQL (desired)
We offer a competitive salary range of $40,000 - $60,000 per year, based on experience and qualifications.
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