Chargeback Specialist

3 weeks ago

Coimbatore, Tamil Nadu, India Find Next Hire Full time

We are seeking a skilled Chargeback Specialist to support our client.

Job Description:

    As a Chargeback Specialist, you will be responsible for reviewing payments received to determine the reason for any short payments. You will also need to review all deductions taken from customer payments, remittance information, and supporting documents to determine the reason for deductions.

    Key Responsibilities:

  • Review all deductions taken from customer payments, remittance information, and supporting documents to determine the reason for deductions.
  • Dispute all claims, including shortages, pricing deductions, and violations, and complete disputes via web portal or email.
  • Retrieve data from customer web portals and contact customers via email to resolve pending deductions.
  • Validate all agreed allowances for accuracy and issue credits to customer accounts after approval is received.
  • Document all actions taken in the ERP system, and support the monthly accounting close process and critical business partner issues.
  • Identify and implement areas for process improvement to reduce customer deductions and ensure all transaction processing is completed in a timely manner per client SOP.
  • Review disputes with the US office and collaborate on business strategy to proceed with action of dispute or write-off.
  • Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership.
  • Maintenance of customer updates; resource set up and updates.

Requirements:

  • 12 years of relevant experience in accounts receivable.
  • Degree and strong math and solid analytical skills are essential.
  • Working with Retail/Wholesale accounts a plus.
  • Effective analytical problem-solving and decision-making skills.
  • Excellent oral and written communication skills.
  • Ability to prove as a team player with the ability to work in cross-functional teams across different levels of the organization.
  • Strong organizational negotiation motivational follow-up and time management skills.
  • Ability to handle multiple priorities simultaneously/multitask.
  • Intermediate in Excel (Knowledge on VLookup is an added advantage).
  • Knowledge on Factoring will be an added value.
  • Strong computer skills with experience in an ERP system.

Why Choose Us?