Global HR Operations Specialist

4 weeks ago


Bengaluru, Karnataka, India Raytheon Technologies Full time

Job Summary

Raytheon Technologies is seeking a highly skilled Global HR Operations Specialist to join our team. As a key member of our Global Hub Tier 2 Transactional Team within People Services, you will provide accurate and timely HR Transactional support to employees, managers, and other HR & Payroll professionals.

Key Responsibilities

  • Provide consistent, timely, accurate and customer-focused HR functional inquiries, requests and transactions as assigned in accordance to established policies and procedures.
  • Utilize our case management system to achieve and deliver within defined Service Level Agreement (SLA) at a quality standard. Ensure work instructions are diligently followed. Escalate issues as needed.
  • Review and update existing DTP's/SOP's and assist in producing new DTP's/SOP's in relation to HR Transactional services.
  • Respond to requests and inquiries, exercise good judgment in applying concepts and guidelines
  • Follow through on assigned tasks and takes ownership on results, effectively prioritize assignments, identify, report, and escalate issues and challenges to Supervisor
  • Respond to emails and inquires on timely manner
  • Prepare operational reports as and when required
  • Identify and recommend potential area for process improvement
  • Understand and be compliant with the corporate data protection and confidentiality policies.
  • Work in a team environment to resolve customer questions or issues in broad range of HR matters
  • Actively engage in CORE and support continuous improvement opportunities.
  • Perform any other duties deemed reasonable and necessary by the business.

Qualifications & Experience

  • Bachelor's degree in related discipline and 6+ years of relevant Global/US HR operations experience.
  • Prior experience in managing high-volume HR requests and data administration preferred
  • Experience managing data in HRIS systems required; experience using Workday / Ev5 preferred.
  • Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement
  • Display positive attitude. Receptive to new challenge and change with an open mind. Demonstrate high commitment level.
  • Good organization, analytical and problem-solving skills. Ability to exercise good judgment on day-to-day work activities
  • Proactive. Takes initiative, attentive to details, process driven and ability to efficiently process high volume transactions
  • Flexible to meet peak period, specific demands, and client's requirements.
  • Flexibility to work in different time zones.


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