Global HR Operations Specialist
4 weeks ago
Job Summary
Raytheon Technologies is seeking a highly skilled Global HR Operations Specialist to join our team. As a key member of our Global Hub Tier 2 Transactional Team within People Services, you will provide accurate and timely HR Transactional support to employees, managers, and other HR & Payroll professionals.
Key Responsibilities
- Provide consistent, timely, accurate and customer-focused HR functional inquiries, requests and transactions as assigned in accordance to established policies and procedures.
- Utilize our case management system to achieve and deliver within defined Service Level Agreement (SLA) at a quality standard. Ensure work instructions are diligently followed. Escalate issues as needed.
- Review and update existing DTP's/SOP's and assist in producing new DTP's/SOP's in relation to HR Transactional services.
- Respond to requests and inquiries, exercise good judgment in applying concepts and guidelines
- Follow through on assigned tasks and takes ownership on results, effectively prioritize assignments, identify, report, and escalate issues and challenges to Supervisor
- Respond to emails and inquires on timely manner
- Prepare operational reports as and when required
- Identify and recommend potential area for process improvement
- Understand and be compliant with the corporate data protection and confidentiality policies.
- Work in a team environment to resolve customer questions or issues in broad range of HR matters
- Actively engage in CORE and support continuous improvement opportunities.
- Perform any other duties deemed reasonable and necessary by the business.
Qualifications & Experience
- Bachelor's degree in related discipline and 6+ years of relevant Global/US HR operations experience.
- Prior experience in managing high-volume HR requests and data administration preferred
- Experience managing data in HRIS systems required; experience using Workday / Ev5 preferred.
- Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement
- Display positive attitude. Receptive to new challenge and change with an open mind. Demonstrate high commitment level.
- Good organization, analytical and problem-solving skills. Ability to exercise good judgment on day-to-day work activities
- Proactive. Takes initiative, attentive to details, process driven and ability to efficiently process high volume transactions
- Flexible to meet peak period, specific demands, and client's requirements.
- Flexibility to work in different time zones.
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