Software Analytics Specialist for Call Center Solutions

8 hours ago


Delhi, Delhi, India Ridgehead Software Full time

Ridgehead Software is a pioneering company in software development and integration, serving the BPO and call center community. To enhance our operations and customer experience, we leverage cutting-edge technology.

Job Overview

We are seeking an experienced Software Analytics Specialist for Speech Analytics to join our team. This role involves developing and maintaining speech analytics solutions using the Nexidia toolset.

The ideal candidate will possess extensive experience in utilizing the Nexidia toolset for speech analytics. Key responsibilities include:

  • Developing and maintaining speech analytics solutions using the Nexidia toolset.
  • Extracting, analyzing, and interpreting complex data sets from various sources.
  • Designing and building custom queries to meet specific business needs.
  • Setting up and managing tracking mechanisms and flags within the Nexidia environment.
  • Modifying and optimizing existing analytics structures to improve performance and accuracy.
  • Collaborating with cross-functional teams to integrate speech analytics with other business systems.
  • Providing ongoing support and troubleshooting for speech analytics applications.
  • Documenting processes and creating user guides for internal stakeholders.

To succeed in this role, you should have:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in using the Nexidia toolset for speech analytics.
  • Strong skills in data extraction, query building, and analytics.
  • Experience in setting up and managing tracking and flags within Nexidia.
  • Proficiency in modifying and optimizing existing analytics structures.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.

Preferred qualifications include:

  • Experience in the speech analytics sector.
  • Knowledge of other speech analytics tools and technologies.
  • Familiarity with data visualization tools and techniques.

Estimated salary: $120,000 - $180,000 per year.



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