Mixology Expert

We are seeking a skilled Mixology Expert to join our team at NOVOTEL. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests while maintaining a high level of professionalism and attention to detail.

• Bar Operations
  • Ensure that the bar is set according to standards and procedures
  • Greet all guests warmly upon first contact
  • Take down food and beverage orders from guests and ensure that the orders are correct
  • Prepare and serve drinks and snack orders according to service standard
  • Try to remember individual guest's names and their preferences to extend a personalized service
  • Creation of new beverage/cocktails to suit guests' needs
  • Obtain guests' feedback during operations to ensure satisfaction
  • Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments
  • Thank all patrons for patronizing the outlet upon their departure
  • Clear and tidy up bar counter after the departure of the patrons as quickly as possible
  • Report any complaints, incidents or other irregularities to management
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Order and collect food and beverage supply requisition
  • Prepare garnishes for operation
  • Clean and maintain all operational equipment
  • Practice appropriate and effective measures to improve control of costs
• Other Responsibilities
  • Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by Outlet Manager / Management of the Hotel
  Requirements
  • Minimum 2 years of relevant experience in a similar capacity
  • Good reading, writing and oral proficiency in English language