Cloud-Based Systems Support Specialist
3 weeks ago
About This Role
Nisum India is seeking a highly skilled Technical Support Engineer for its Distributed Systems team.
Key Responsibilities
- Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
- Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
- Perform proactive analysis and troubleshooting to predict and prevent production incidents.
- Monitor the progress of submitted builds to the App Store and address any rejections with proper explanations.
- Issue diagnose if build fails in the CI/CD process with Jenkins.
- Analyze crash logs using tools like Firebase, Crashlytics, and Apple Developer Tools.
- Manage app performance by analyzing tools like Xcode Organizer, memory leakages, and battery performance or other third-party tools.
- Provide recommendations for and help troubleshoot iOS apps built based on Swift, Swift UI, and backend microservices using Java.
- Have a strong understanding of networking, including TCP dumps, snoop, and other network sniffers, as well as most protocols (TCP/IP, HTTP, UDP, etc.) and types of load balancers.
- Have working knowledge of web-related technologies, including DNS, HTTP, HTTPS, and SSL certificates.
- Be conversant with APM tools like App Dynamics, Datadog, or Dynatrace, in order of preference.
- Have experience with log analytics systems like Azure Analytics and Splunk, OpenSearch, in order of preference.
- Have experience with monitoring tools like Grafana and Nagios, in order of preference.
- Have experience with Jenkins-based CI/CD processes for release management.
- Act as Level 3 support on a 24/7 on-call rotation and escalate to the engineering team as needed.
- Have a 4-year degree in Computer Science, Information Systems, or a related field.
- Good to Have:
- Experience working on analytical data river/lake systems like Snowflake will be highly preferred.
- Be able to design new tools to monitor and create smart alerts that help discover failures/issues in a timely fashion and work with engineers to identify root cause and fix issues.
- Have experience with ServiceNow or similar ITSM service management tools.
- Have working experience in an e-commerce retail environment.
- Have experience with configuration management tools like Ansible, Chef, and Puppet.
Education
- A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
Benefits
- Nisum India offers its employees competitive salaries and benefits packages, as well as unique extras.
- Continuous learning through year-round training sessions and skill enhancement certifications sponsored by the company.
- Parental medical insurance in addition to medical benefits.
- Participation in team-building activities, such as tournaments, hackathons, and festival celebrations.
- Free meals and snacks, as well as subsidized lunch.
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