Cloud-Based Systems Support Specialist

3 weeks ago


Hyderabad, Telangana, India Nisum Full time

About This Role


Nisum India is seeking a highly skilled Technical Support Engineer for its Distributed Systems team.



Key Responsibilities



  • Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
  • Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
  • Perform proactive analysis and troubleshooting to predict and prevent production incidents.
  • Monitor the progress of submitted builds to the App Store and address any rejections with proper explanations.
  • Issue diagnose if build fails in the CI/CD process with Jenkins.
  • Analyze crash logs using tools like Firebase, Crashlytics, and Apple Developer Tools.
  • Manage app performance by analyzing tools like Xcode Organizer, memory leakages, and battery performance or other third-party tools.
  • Provide recommendations for and help troubleshoot iOS apps built based on Swift, Swift UI, and backend microservices using Java.
  • Have a strong understanding of networking, including TCP dumps, snoop, and other network sniffers, as well as most protocols (TCP/IP, HTTP, UDP, etc.) and types of load balancers.
  • Have working knowledge of web-related technologies, including DNS, HTTP, HTTPS, and SSL certificates.
  • Be conversant with APM tools like App Dynamics, Datadog, or Dynatrace, in order of preference.
  • Have experience with log analytics systems like Azure Analytics and Splunk, OpenSearch, in order of preference.
  • Have experience with monitoring tools like Grafana and Nagios, in order of preference.
  • Have experience with Jenkins-based CI/CD processes for release management.
  • Act as Level 3 support on a 24/7 on-call rotation and escalate to the engineering team as needed.
  • Have a 4-year degree in Computer Science, Information Systems, or a related field.
  • Good to Have:

    • Experience working on analytical data river/lake systems like Snowflake will be highly preferred.
    • Be able to design new tools to monitor and create smart alerts that help discover failures/issues in a timely fashion and work with engineers to identify root cause and fix issues.
    • Have experience with ServiceNow or similar ITSM service management tools.
    • Have working experience in an e-commerce retail environment.
    • Have experience with configuration management tools like Ansible, Chef, and Puppet.


Education



  • A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.


Benefits



  • Nisum India offers its employees competitive salaries and benefits packages, as well as unique extras.
  • Continuous learning through year-round training sessions and skill enhancement certifications sponsored by the company.
  • Parental medical insurance in addition to medical benefits.
  • Participation in team-building activities, such as tournaments, hackathons, and festival celebrations.
  • Free meals and snacks, as well as subsidized lunch.


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