Business Collections Specialist
3 weeks ago
IIFL Finance is a leading financial services provider in India, known for its customer-centric approach and innovative services. With over 20 years of experience, we offer a range of products including gold loans, business loans, and personal loans.
Job Overview
We are seeking an experienced and skilled Collection Manager to join our team. The successful candidate will be responsible for overseeing the collection process, ensuring timely recovery of outstanding payments, and developing effective collection strategies.
Key Responsibilities
- Develop and implement collection strategies to minimize bad debt and maximize collections
- Monitor and analyze collection data to identify trends and areas for improvement
- Manage a team of collection agents, providing guidance and support to achieve collection targets
- Coordinate with internal departments and external agencies to resolve customer queries and disputes
- Proactively communicate with customers to establish payment plans and resolve delinquent accounts
Requirements
- 4-6 years of experience in collections management, preferably in the financial services industry
- Bachelor's degree in finance, business administration, or a related field
- Proven track record of meeting collection targets and reducing bad debt
- Strong leadership and management skills, with the ability to motivate and guide a team
- Excellent communication and negotiation skills
- Analytical mindset with the ability to interpret and utilize collection data
- Knowledge of collection laws, regulations, and best practices
- Proficiency in using collection software and CRM systems
What We Offer
IIFL Finance offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for collections management, please submit your application.
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