Robotics Support Specialist
1 month ago
We are seeking a skilled Robotics Support Engineer to join our team at Cerebral Works. The ideal candidate will have strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
About the Role
The Robotics Support Engineer will be responsible for providing remote technical support to customers, training and certifying users in the use of robots, and collaborating with the engineering and production teams to troubleshoot and resolve issues.
Key Responsibilities
- Train and certify customers/end-users in the use of robots
- Provide remote technical support to customers, including troubleshooting and resolving complex technical issues
- Collaborate with the engineering and production teams to troubleshoot and resolve issues
- Retain subject matter expertise with the latest cleaning robot technology and advancements
- Identify and feedback on key field issues for continuous improvement
Requirements
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a team environment
- Attention to detail and a commitment to delivering high-quality service to customers
- Fluent in English with the ability to understand and respond accurately
What We Offer
- Flexible work environment with rotational shifts (including night shifts)
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
Please note that freshers with excellent communication skills are encouraged to apply.
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