Network Infrastructure Engineer
2 weeks ago
NTT DATA is a leading global technology services company that helps clients innovate, optimize and transform for long-term success. With over $30 billion in revenue, we serve 75% of the Fortune Global 100 and have diverse experts in more than 50 countries.
We invest heavily in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, infrastructure management, and connectivity services.
Job DescriptionThe Network Infrastructure Engineer will play a key role in providing managed services to clients, ensuring their IT infrastructure and systems remain operational through proactive monitoring, incident resolution, and problem-solving. This developing engineering role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:- Proactively monitor client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreements (SLAs).
- Provide second-line support for incidents and requests with a medium level of complexity, identifying root causes and communicating with other teams and clients as needed.
- Update tickets with resolution tasks performed, capturing all required and relevant information for immediate resolution.
- Work closely with automation teams to optimize effort and automate routine tasks, contributing to the change management process by logging all change requests with complete details.
- Audit and analyze incident and request tickets for quality, recommending improvements and updating knowledge articles accordingly.
To succeed in this role, you should have a Bachelor's degree or equivalent qualification in IT/Computing, along with at least 5-8 years of experience in networking, including 2-3 years in SDN ACI. Moderate-level knowledge in ticketing tools, preferably ServiceNow, is also essential.
A CCNP or equivalent certification is highly valued, as are certifications relevant to the services provided. Strong analytical, problem-solving, and communication skills are also required, as well as the ability to work effectively in a team environment and prioritize tasks to meet SLA requirements.
CompensationWe offer a competitive salary of $120,000 - $150,000 per year, depending on experience, plus benefits, including health insurance, retirement savings plans, and opportunities for professional growth and development.
About YouIf you're a motivated and skilled Network Infrastructure Engineer looking for a new challenge, we encourage you to apply. We welcome applications from talented individuals who share our passion for innovation and customer satisfaction.
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