Customer Success Manager
2 weeks ago
**Company Overview**
IDCUBE Identification Systems Private Limited is a global software company founded in 2005, with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators.
**Our Solutions**
We have an impressive track record of over 4500 successful product case studies from more than 20 countries. Our solutions are backed by our integrated approach, which minimizes costs and complexities associated with assembling solutions from diverse software brands.
**Job Description**
We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions. This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.
**Key Responsibilities:**
- Develop and maintain strong relationships with existing and prospective customers.
- Serve as the primary point of contact for clients in the West and South regions.
- Ensure customers' needs and expectations are met and exceeded.
**Technical Support:
Provide technical guidance and support to customers. Work closely with the technical support and projects team to resolve customer issues and concerns.
**Training and Education:)
Conduct training sessions for customers on IDCUBE products and solutions. Educate customers on the best practices for using IDCUBE systems.
**Market Analysis:**
Stay updated on industry trends, competitive landscape, and customer needs. Provide feedback to the product development team to enhance IDCUBE's offerings.
**Reporting and Documentation:**
Prepare regular reports on customer interactions, team performance, and market insights. Maintain accurate and up-to-date records of customer information and interactions.
**Compensation and Benefits:**
We offer a competitive salary range of **₹25 lakhs - ₹35 lakhs per annum**, based on experience and qualifications. In addition, we provide a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
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