Branch Operations Manager
3 weeks ago
Hiring for Prov HR Solutions Private Limited
Job Title: Branch Operations Manager
Key Responsibilities:
- Customer Service
- Team Management
- Operations and Compliance
- Business Development
Responsibilities:
1. Customer Service:
Deliver superior customer service by providing best-in-class services, measurable through increase in ETB Book balance movement.
2. Team Management:
Lead a team of professionals to achieve business goals, adhering to cost control mechanisms and ensuring no operational risk loss.
3. Operations and Compliance:
Timely processing and monitoring of customer instructions, ensuring compliance with regulations and reducing complaints.
4. Business Development:
Grow business by increasing fee income through locker rent arrears and cross-selling of TPP, while ensuring no gaps in process and repeat of audit comments.
Job Duties & Responsibilities:
1. Ensure process controls are implemented at the branch as per timelines specified and strictly adhered to.
2. Improve employee engagement score by considering employee reviews for betterment of team strength.
3. Ensure timely completion of training requirements of all staff and BOH before deadlines.
4. Act as a trusted partner to internal and external clients by delivering superior, honest advice, products, and services.
5. Strengthen TAT to improve customer efficiency, which helps achieve business goals.
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