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Technical Support Specialist

1 month ago

Mumbai, Maharashtra, India Sygnific Services Full time

Job Title: Technical Support Specialist - Chemical Paint

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Sygnific Services. As a Technical Support Specialist, you will be responsible for providing on-field technical support to our sales team, addressing customer queries, and ensuring they understand the functionality and benefits of our company's products.

Key Responsibilities:

  • Accompany sales personnel to customer sites to provide technical assistance.
  • Handle customer queries and provide detailed explanations of product features and applications.
  • Conduct onsite demonstrations and training sessions for customers.
  • Troubleshoot and resolve technical issues related to product usage.
  • Collect and analyze customer feedback to improve product performance and customer satisfaction.
  • Maintain detailed records of customer interactions and technical support activities.
  • Collaborate with the R&D and QC Teams to stay updated on product developments and enhancements.

Requirements:

  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical thinking abilities.
  • Ability to explain complex technical information in a clear and understandable manner.
  • Proficiency in systematic planning and collaboration.
  • Strong collaboration skills and a cooperative attitude.
  • Experience in maintaining customer relationships and handling complaints.
  • Knowledge of industrial paint applications and surface preparation processes.
  • Experience solving application defects which commonly occur after application.

Education: Diploma/Bachelor's/Master's degree in Chemicals, Chemistry, Paint Technology, or a related field.

Location: Mumbai

CTC Range: Competitive Salary