Team Lead

3 weeks ago


Pune, Maharashtra, India METRO LOGISTICS Full time

About the Role

As a key member of our METRO LOGISTICS team, you will play a vital role in ensuring the smooth operation of our business processes, focusing on quality assurance and improvement. Your primary responsibility will be to monitor team performance in terms of TAT, productivity, and quality.

Key Responsibilities

• Analyze ageing buckets and ICF control checks to identify areas for improvement

• Drive employee engagement within the team through regular feedback and coaching

• Develop and implement process improvements through self-ideation and collaboration with the team

• Conduct regular team meetings to discuss process health and performance metrics

• Conduct monthly performance reviews and prepare quarterly incentives for the team

• Collaborate with other teams to ensure seamless operations, including IT and infrastructure support

• Conduct UAT testing for process changes, focusing on automation and process improvements

• Work closely with process owners and experts to analyze and improve processes

• Interact with customers to address process quality and update topics

Requirements

• Strong understanding of AP Goods and AP Cost management

• Excellent time management and people management skills

• Empathy towards processes and people, with a focus on discipline and monitoring

• Proactive approach to escalations and appreciation

• Attention to detail and expertise in using MS Office tools

• Strong communication and presentation skills

• Knowledge of quality tools, including problem-solving techniques

About Us

METRO LOGISTICS is a leading company in the logistics industry, with a strong focus on quality and customer satisfaction. We are committed to providing excellent service to our customers and employees alike. If you are a motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply for this exciting opportunity.


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