Digital Solutions Strategist

4 weeks ago


Mumbai, Maharashtra, India INSIDEA Full time

Job Summary

The Digital Solutions Strategist will oversee a portfolio of clients utilizing HubSpot's CRM, marketing, sales, and service tools. Key responsibilities include fostering strong client relationships, comprehending their needs, and ensuring they derive maximum value from HubSpot products. Collaboration with sales, marketing, and customer success teams is essential to provide exceptional service and drive client growth.

Key Responsibilities

  • Serve as the primary point of contact for a portfolio of clients.
  • Develop and maintain strong client relationships through regular communication and support.
  • Understand client business objectives and tailor HubSpot solutions to meet those needs.
  • Guide clients through onboarding and ensure successful implementation of HubSpot tools.
  • Provide ongoing support and training on HubSpot's features and best practices.
  • Identify opportunities for clients to optimize HubSpot use and drive business growth.
  • Monitor client usage and success metrics to proactively address any issues.
  • Identify upsell and cross-sell opportunities to increase client satisfaction and revenue.
  • Collaborate with internal teams to resolve client issues and deliver exceptional service.

Requirements

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience as an Account Manager for international clients, preferably within the SaaS or digital marketing industry.
  • In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to client management.
  • HubSpot certifications are a plus.

Working Hours

US shift (availability expected until 2 - 3 AM IST)



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