Quality Assurance Specialist
3 weeks ago
Ode Spass, a wellness pioneer, is revolutionizing the concept of luxury living with its chain of wellness-themed resort communities.
Job SummaryWe are seeking an experienced Quality Assurance Specialist to join our team in Hyderabad, Telangana, India. This full-time position will be responsible for ensuring the quality and efficiency of our services.
Key Responsibilities:- Call Monitoring and Quality Control: Conduct regular call audits and monitor outbound sales calls to assess customer interactions and identify areas for improvement.
- Training and Development: Develop and implement training programs to enhance the quality of sales calls and ensure adherence to quality standards and processes.
- Databases and Reporting: Maintain and update quality monitoring databases and reports to drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work closely with cross-functional teams to drive continuous improvement initiatives and maintain open communication channels.
To be successful in this role, you should have:
- 4 to 6 years of experience in a similar role as a Quality Analyst Specialist
- Knowledge of outbound sales processes and call monitoring
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience in training and quality assurance
- Attention to detail and ability to multitask
This is a competitive salary position with a range of benefits, including a salary of approximately ₹900,000 - ₹1,200,000 per annum, depending on qualifications and experience. If you are a motivated individual who is passionate about quality assurance and customer service, please submit your application.
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