Director of Revenue Optimization

1 month ago

Mumbai, Maharashtra, India Accor Full time

Job Title: Director of Revenue Optimization

Job Summary:

The Director of Revenue Optimization is responsible for leading the hotel Commercial Strategy team in determining strategic vision. This role establishes goals and implements tactical efforts to promote revenue growth generation among key customer segments and revenue centers, supporting the hotel's brand positioning and image.

Key Responsibilities:

  • Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
  • Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel, and teaches RM concepts within the hotel.
  • Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
  • Creates short- and long-term forecasts that yield the best decisions on pricing and yielding tactics.
  • Participates in the annual budget process and produces long-term projections, as required.
  • Actively participates in ownership conversations and presentations.
  • Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
  • Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
  • Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
  • Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions, and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
  • Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel.
  • Collaborates with the Marketing team to execute, measure, evaluate, and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
  • Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
  • System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products, and hotel-specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations, and procedures.
  • Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets, and services are completed.
  • Oversees relationship with GRC and Distribution services teams.
  • Maintains relationships with local market competitors to keep informed of trends and news.
  • Motivate, lead, coach, and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results.

Requirements:

  • Strong communication skills, both verbal and written.
  • Dynamic can-do attitude.
  • Strong analytical skills and attention to detail.
  • Presents a professional and polished appearance.
  • Effectively deal with guests and other team members.
  • Previous reservation experience highly preferred.
  • Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering preferred.
  • Possessing the trait of being organized and multi-tasking.
  • Ability to complete work within given deadlines.
  • Maintain confidentiality of proprietary information and protect company assets.

Physical Demands:

  • This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting, and carrying up to 20 lbs.

Required Education and Experience:

  • Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
  • Minimum 2 years of Revenue Management experience.

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