Senior Business Consultant
3 weeks ago
We are seeking an experienced Senior Business Consultant with a strong background in ServiceNow, IT Service Management (ITSM), and IT Asset Management (ITAM).
About the Role:
As a Senior Business Consultant, you will lead the design, configuration, and deployment of ServiceNow ITSM and ITAM modules. Your expertise will ensure successful end-to-end implementation of ServiceNow solutions tailored to client-specific requirements.
Key Responsibilities:
ServiceNow Implementation & Deployment:
- Design, configure, and deploy ServiceNow ITSM and ITAM modules.
- Manage and coordinate the integration of ServiceNow with other enterprise systems and data sources.
IT Asset Management:
- Develop and implement robust asset management processes.
- Advise on best practices for Hardware Asset Management (HAM) and Software Asset Management (SAM).
Consulting & Client Engagement:
- Act as the primary point of contact for clients.
- Provide expert guidance on ServiceNow capabilities.
Requirements:
- 8+ years of experience in IT consulting, with at least 5 years focused on ServiceNow implementations.
- ServiceNow Certified Implementation Specialist (ITSM, ITAM) certification.
- ITIL v3/v4 certification.
ServiceNow Expertise:
- Extensive hands-on experience with ServiceNow ITSM and ITAM modules.
- Strong understanding of IT asset management processes and best practices.
Technical Skills:
- Proficiency in ServiceNow configuration, scripting, and customization.
- Experience with integration technologies (e.g., REST, SOAP) and data migration.
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