High-Performing Restaurant Operations Manager
3 weeks ago
Seeking an exceptional leader to spearhead the daily operations of our esteemed restaurant. As Assistant Restaurant Manager, you will be responsible for ensuring seamless service delivery, maintaining impeccable standards, and driving business growth.
About UsFairmont Hotels & Resorts is a world-renowned hospitality group with over 90 extraordinary hotels worldwide. We pride ourselves on creating unforgettable experiences through our engaging service, awe-inspiring public spaces, and locally inspired cuisine.
About the Role- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of the outlet
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Aware of the daily, monthly and yearly financial targets
- Actively contributes towards the achievement of financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Following up on opening and closing checklists
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Assume the responsibility of daily operations
- Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
- Assist daily briefings for all staff prior to commencement of shift
- Should be creative, confident and prepared to think outside of the box
- Following the personal development plan set by the direct supervisor
- Ensure the operational inventory is always accounted for and in immaculate condition
- Ensure the outlet is maintained at the highest levels
- Create opportunities for upselling products
- Develop the direct team to strive for excellence
- Inspires heartists to create a flow of new and improved ideas
- Follow Hotel Evacuation Policy in case of an Emergency
- Ensure awareness and delivers the optimum levels of service and guest satisfaction
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review
- 2-3 years' experience as a leader preferably in a fast paced luxury property
- Excellent knowledge in Food & Beverage including bar operations
- Computer literacy an added advantage and previous use and mastery of point of sale system required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Service focused personality with strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus benefits including comprehensive health insurance, retirement savings plan, and generous paid time off.
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