Automobile Service Specialist

4 weeks ago


Bengaluru, Karnataka, India 2coms Full time
Role Overview

The Service Champion will be responsible for providing exceptional customer service, handling customer requests, and ensuring timely repairs of scooters. Key responsibilities include diagnosing issues, performing repairs, and maintaining accurate records.

Key Responsibilities
  • Customer Handling
    • Receive customer requests with politeness and professionalism
    • Capture customer feedback and update records
  • Diagnosis and Repair
    • Analyze and diagnose scooter issues
    • Perform repairs and final inspections
  • System Handling
    • Track customer complaints and update records
    • Operate Workshop Management System (WMS)
  • Technical Repair
    • Ensure knowledge of OLA scooter technical specifications
    • Repair or replace scooter parts as needed
  • Process and Operational
    • Ensure process adherence and bay cleanliness
    • Invoicing and payment collections


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