Tech Support Engineering Specialist

2 weeks ago


Pune, Maharashtra, India Fiserv Full time

Discover a career that empowers you to deliver exceptional service and drive innovation at Fiserv, a global leader in fintech and payments. With over 40,000 associates serving clients in more than 100 countries, we are committed to excellence and customer satisfaction.

About the Role

This exciting opportunity as a Tech Support Engineering Specialist will have you working on routine tasks, validating application and system health, and demonstrating technical expertise in system administration procedures. Your ability to execute complex tasks with attention to detail will be essential in meeting client expectations for system availability.

You will also be responsible for responding to production applications and services issues, escalating when necessary, and collaborating with other support groups to meet resolution targets. A methodical approach to problem-solving and effective communication skills are crucial in this role.

Your Skills & Qualifications

To succeed in this position, you will need:

  • Experience with Microsoft Office applications
  • Ability to work under pressure and complete tasks efficiently
  • Detail-oriented with strong technical skills in system administration
  • Good understanding of ITIL framework and service delivery principles
  • Proven customer service skills and excellent written and verbal communication
  • Able to work independently and as part of a team

Prior experience with Java applications, Apache Web Tier, Windows and Linux Server applications, SQL, Oracle database, and queries is highly desirable. Familiarity with Splunk, Dynatrace, and ControlM, as well as qualifications in Information Technology or Computer Science, will be considered an asset.

Compensation and Benefits

We offer a competitive salary package, estimated to be around $80,000-$120,000 per annum, depending on location and experience. This includes benefits such as medical insurance, retirement plans, and opportunities for professional growth and development.

About Us

Fiserv is a Fortune magazine 'World's Most Admired Companies' awardee and a top scorer on Bloomberg's Gender-Equality Index. We prioritize diversity and inclusion, ensuring our workplace is welcoming and inclusive for all employees. Be aware of fake job postings and only communicate with us through secure channels.



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