Technical Operations Analyst for Global Services

1 week ago


Pune, Maharashtra, India NICE Full time

We're ambitious. We're game changers. And we play to win. At NICE, our professionals set the highest standards and execute beyond them.

Our company recognizes that every employee's contributions are integral to our growth and success. To find and acquire the best talent around the globe, we offer a challenging work environment, competitive compensation, and benefits.

NICE Actimize is comprised of talented, creative individuals with a passion for delivering innovative solutions. We're currently seeking a dynamic Professional Services Operations Analyst with strong technical skills to support our global operations team.

Responsibilities
  • Develop consistent high-quality reports at various management levels, including project P&L, utilization, billable vs. non-billable hours.
  • Administrate PS time tracking and project management system (ChangePoint PSA), ensuring data integrity.
  • Design and provide ad hoc reports and support for PS organization to VP of Finance, Global and Regional VPs of PS, and PS senior management.
  • Provide business analysis - forecast, measure, track, and report PS pipeline opportunities.
  • Improve efficiency and effectiveness of internal procedures related to professional services activities.
  • Set up new users and provide system training on ChangePoint PSA to new PS employees.
  • Excel expertise required in order to develop/maintain dashboards and reports as well as perform analysis of data from multiple sources for various levels of management personnel.
  • Design and/or improvise learning solutions through training life cycle – needs analysis, mapping, design, development, and delivery.
Requirements
  • Bachelor Degree in Information Technology or related field.
  • Very well-versed with ChangePoint PSA.
  • Ability to connect the dots across multiple systems and draw a single source of truth.
  • Strong Excel skills required.
  • Familiarity/Experience with any Learning Management System (LMS).
  • Demonstrated comfort working in a cross-functional, matrix-oriented, multinational environment.
  • Excellent communication (written/presentation) and interpersonal skills with ability to influence global team members.

The estimated salary range for this position is $80,000-$120,000 per year, depending on experience and qualifications.



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